Policies
Orders
Orders can be placed 24/7 via our website. Customers are charged for their order at time of purchase and we will ship the order as quickly as possible. In some cases, shipping may be delayed due to out of stock items or long delivery times.
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If you have any questions regarding a product (ie. color, size, weight, material, texture, availability, etc.) we can be reached at info@searula.com.
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Return Policy
Searula does not offer refunds or returns unless the item was damaged in shipping. If you receive a damaged item please leave the item in its original packaging, contact us with 48 hours at info@searula.com and we will email you return instructions.
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Damages
Unfortunately, sometimes damage to items occurs during shipping. Here are Searula, we hate to see that, and are very sorry if this has happened to you. If you receive your item and it is damaged please email info@searula.com with 3 photos of the damaged item, a photo of the packaging/box and your order number. We will happily process a replacement or a refund for the item you received. Please note that ALL damages need to be reported to us within 48 hours of receipt of your merchandise. Replacement and or refunds cannot be guaranteed on damaged merchandise that is not reported in a timely manner.
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Refunds for damaged items will be processed back to the original form of payment.
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Product Notations
Please note that some of our products are antique vintage textiles, and vintage reclaimed pieces, therefore they may have blemishes. This is part of the beauty of the product. These items are meant to be unique, therefore the product cannot be considered defective.
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Items that are made with natural material, such as but not limited to, agate, stone, wood, marble, etc. will all vary slightly in color and texture. Knots, chips, divots, and small cracks are not considered defects but part of the beauty of the product.
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Every monitor shows color differently. If you have any questions on a products color or texture please email info@searula.com. We do our best to send additional photos and answer any questions that you may have.
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Shipping & Delivery
Orders are processed Monday through Friday, 9am – 5pm. Orders placed on the weekends will be processed the next business day.
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Please keep in mind that the delivery clock starts when the package is in the hands of the carrier not when the order is placed.
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We do our best to fulfill your order as quickly as possible, however sometimes items are out of stock at time of purchase or unexpected delays may occur. If the item that you ordered is out of stock, we will happily email you with information on when you can expect your order.